With Conditional Logic, you can make your flow smarter by letting it react dynamically to your users’ answers. Set up individual paths based on their responses, and personalize each flow experience. If a question is irrelevant to a user, they can skip it. For others, you can delve into more depth by showing them additional screens tailored specifically to them.
A smart and personalized flow demonstrates your genuine commitment to providing the best possible user experience for your respondents, resulting in higher conversion rates and more pre-qualified leads for your business.
This feature is available for Picture Choice and Multiple Choice.
💡 Are you looking for more complex logic or lead scoring? Take a look at our article on calculations and formulas.
How to add conditional logic to your heyflow
How do you set up your logic? An example: Let's survey people about their favorite food. We start with the first question, Are you a pizza or a burger person? People who select pizza will only be displayed pizza related questions after the first question, while burger people will only see burger specific questions going forward.
1. First, drag the Picture Choice (or Multiple Choice) building block on the screen.
2. We will only provide visitors with two answer options, so we delete the two last options.
3. Now we name each option and add an icon to it.
4. As the next step, we select the Picture Choice building block and make sure that Conditional Logic is selected in Navigation at the menu on the left. This will enable us to select a subsequent screen for each answer.
5. To ensure relevancy throughout the flow, we connect each answer with a relevant screen. This is done by selecting the screen name of from the drop-down menu.
💡 Labelling your screens in a meaningful way is very helpful for this step.
6. It's that easy! Now, no pizza lover will have to answer questions about burgers anymore.
Of course, you can do much more than divide people into pizza or burger lovers!
That was just a quick example. Conditional Logic provides you with endless opportunities, so be creative.
Possible Use Cases
Of course, you can do much more than categorise visitors into pizza or burger lovers. That was just a quick example. Conditional logic offers you an infinite number of possibilities, so be creative.
Conditional logic is also often used to pre-qualify leads or applicants.